• Return & Refund Policy

    Eligibility
    Returns are accepted only for items that are visibly defective or damaged at the time of delivery.

    Unboxing Video (Mandatory)
    To help us resolve issues quickly and fairly, customers must record a clear unboxing video showing a 360° view of the sealed package and the product at the time of opening.
    📌 Claims without an unboxing video will not be accepted.

    Return Process

    1. Contact our support team at zomarajewels@gmail.com within 1 day of receiving your order.

    2. Share the unboxing video and images clearly showing the issue.

    3. Once approved, the customer must securely pack and ship the product back to the return address shared by our team.

      • Return shipping must be arranged and borne by the customer.

    Refunds

    • Refunds will be initiated only after the returned product is received and inspected by our quality team.

    • Original shipping charges are non-refundable.

    • Refunds will be processed to the original payment method within the standard processing time.